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New Reviewer

Missing legs 10" full bed frame

Zinus - Missing legs 10" full bed frame
Missing all 4 short legs for bed frame. Please send them as soon as possible. I spoke with customer service and she stated the legs would be sent. Thank you, Angela
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ID
#4218938 Review #4218938 is a subjective opinion of poster.
Preferred solution
My missing legs

Delivery

I have still not received my delivery and have had no updates for tracking, when I click on the link it doesnt work
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ID
#4223298 Review #4223298 is a subjective opinion of poster.
Location
Melbourne, Victoria
New Reviewer

Warranty Exchange

No complaints work efficiently and immediately I will recommend this company to family and friends. My issue was resolved immediately Im happy with my outcome.
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ID
#4193130 Review #4193130 is a subjective opinion of poster.
Location
Brooklyn, New York

Broken bed frame

Still have not got a replacement yet they asked me to fill out a form and send in pictures they wrote back and told me they were unable to see the pictures and so for that, they didn't process my claim.
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ID
#4005113 Review #4005113 is a subjective opinion of poster.
Location
Toronto, Ontario
New Reviewer

Bad business

I ordered a bed which arrived with a missing leg. I have tried calling with zero success & have not received a return email.

User's recommendation: Don’t use this company.

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ID
#3954495 Review #3954495 is a subjective opinion of poster.
Preferred solution
Missing part & a response to my email

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New Reviewer

HORRIBLE!

Absolutely worst service ever!! Customer service department is no customer service at all. Rizza ignores her customers. Definitely dont recommend this company!!
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ID
#3942569 Review #3942569 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania

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New Reviewer

Defective product - slats not fitting

I'm still waiting on a response and it's been 4 days. I was informed 24 to 48 to be replied to. This is concerning as a customer this is been overlook, even ignored. It's disheartening to me as a customer trying to ave faith your company will do right by me and my family. To have purchased a twin bed frame and the support pieces don't fit should of been a priority. As a customer I'm not satisfied with the responds time to get to customer 4 days nothing back.

User's recommendation: Just returned back to the store company to busy to help you.

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ID
#3913442 Review #3913442 is a subjective opinion of poster.
Location
Revere, Massachusetts
New Reviewer

Have received messages to contact you when trying to track my mattress

Tried to contact customer service the is no prompt to talk to them. I need a name which I do not have. I was advised to contact customer service about my order but have no info on how or who to contact.
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ID
#3821144 Review #3821144 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

No reasonable options on the phone to speak with anyone. And ones I did choose no one answered.