Unclaimed
Zinus Reviews
1.2K
CLAIMED LOSSES
22
TOTAL REVIEWS
2.1K
PAGE VIEWS
Zinus Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMissing legs 10" full bed frame
Missing all 4 short legs for bed frame. Please send them as soon as possible. I spoke with customer service and she stated the legs would be sent. Thank you, Angela
ID
Preferred solution
My missing legs
Delivery
I have still not received my delivery and have had no updates for tracking, when I click on the link it doesnt work
ID
Location
Melbourne, Victoria
New Reviewer
Warranty Exchange
No complaints work efficiently and immediately I will recommend this company to family and friends. My issue was resolved immediately Im happy with my outcome.
ID
Location
Brooklyn, New York
Broken bed frame
Still have not got a replacement yet they asked me to fill out a form and send in pictures they wrote back and told me they were unable to see the pictures and so for that, they didn't process my claim.
ID
Location
Toronto, Ontario
New Reviewer
Bad business
I ordered a bed which arrived with a missing leg. I have tried calling with zero success & have not received a return email.
User's recommendation: Don’t use this company.
ID
Preferred solution
Missing part & a response to my email
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHORRIBLE!
Absolutely worst service ever!! Customer service department is no customer service at all. Rizza ignores her customers. Definitely dont recommend this company!!
ID
Location
Doylestown, Pennsylvania
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDefective product - slats not fitting
I'm still waiting on a response and it's been 4 days. I was informed 24 to 48 to be replied to. This is concerning as a customer this is been overlook, even ignored. It's disheartening to me as a customer trying to ave faith your company will do right by me and my family. To have purchased a twin bed frame and the support pieces don't fit should of been a priority. As a customer I'm not satisfied with the responds time to get to customer 4 days nothing back.
User's recommendation: Just returned back to the store company to busy to help you.
ID
Location
Revere, Massachusetts
New Reviewer
Have received messages to contact you when trying to track my mattress
Tried to contact customer service the is no prompt to talk to them. I need a name which I do not have. I was advised to contact customer service about my order but have no info on how or who to contact.
ID
Preferred solution
Deliver product or service ordered